At Noor-e-Zaib Jewelry, we aim to provide high-quality products with excellent service. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

We accept returns only under the following conditions:

• Wrong product delivered
• Damaged product upon delivery
• Manufacturing defect

To be eligible for a return:

• Product must be unused and in original condition
• Must include original packaging and tags
• Request must be made within 3 to 5 working days of delivery

Note: We do NOT accept returns for “change of mind,” size issues, color preferences, or minor variations.

2. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized jewelry
• Sale, discounted, or clearance items
• Earrings (for hygiene reasons)
• Gift cards or vouchers

3. Return Process

To initiate a return:

1. Contact our support team at info@noorezaib.com or WhatsApp at 0324-4441984.
2. Provide your order number, product image, and issue details.
3. Our team will guide you through the verification process.
4. Once approved, you will be instructed on how to send the product back.

Customers are responsible for return shipping unless the item is damaged or incorrect.

4. Refund Policy

Refunds are issued ONLY under these conditions:

• Product is damaged
• Wrong item sent
• Genuine manufacturing defect verified by our team

Refunds will be issued as:

• Store credit (fastest option)
• Bank transfer (may take 7–10 working days)

Shipping charges are non-refundable.

5. Order Cancellation

Orders can be canceled within 2 hours of placing them.
After this time, we cannot guarantee cancellation because the order may already be processed.

6. Exchange Policy

We offer exchanges only if:

• Wrong size was delivered
• Wrong product was delivered

Customer will handle shipping costs unless it was our mistake.

7. Contact Us

For return, refund, or exchange inquiries, contact:
Email: info@noorezaib.com
Phone: 0324-4441984
Address: 48 Commercial Plaza, Cavalry Ground, Lahore