FAQ

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Refund

You can request a refund by contacting our support team within 3 days of receiving your order. Share your order number and product images for verification.

Once your return is approved and the item is received back, your refund will be processed within 7–10 working days via bank transfer or issued as store credit.

Refunds are approved only for:
Damaged items
Wrong product delivered
Verified manufacturing defects

Delivery

Delivery usually takes 3–7 working days depending on your location and courier timelines.

Yes! Once your order is shipped, we send a tracking number via WhatsApp/SMS so you can follow your parcel’s journey.

Delays may occur due to courier issues, weather, or holidays. You can reach out to us anytime, and we’ll assist in tracking your parcel.

Shipping & Returns

Yes, returns are accepted within 3 days only if the item is damaged, defective, or the wrong product was delivered.

If the item delivered was wrong or damaged, we cover the return shipping cost. Otherwise, the customer must pay for return shipping.

Currently, we only ship within Pakistan. International shipping may be added soon.

Payment

We accept Cash on Delivery (COD), bank transfer, and online payment (if available at checkout).

Yes, COD is available for all orders across Pakistan.

Yes! We use secure and encrypted payment gateways to ensure your financial data is protected.

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Completely free shipping

We'll handle the shipping.