Welcome to Noor-e-Zaib Jewelry (“we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with our services (collectively, the “Services”).

Information We Collect

We may collect the following types of information when you use our Services:

1. Personal Information

When you place an order or create an account, we collect:

• Name
• Email address
• Phone number
• Billing and shipping address
• Date of birth (if provided)

2. Order & Payment Information

When you make a purchase, we collect:

• Order details
• Payment information (processed securely through third-party payment gateways — we do not store your full payment card details)

3. Communication Information

Any information shared through customer support, live chat, email, WhatsApp, or social media interactions.

4. Device & Usage Information

When you browse our website, we automatically receive:

• IP address
• Browser type
• Device information
• Pages visited, time spent, and referring website
• Cookies & tracking technologies (to improve site performance)

How We Use Your Information

We use the information we collect to:

1. Process Orders & Deliver Products

• Fulfill and manage your orders
• Provide shipping updates and notifications
• Handle returns, refunds, or exchanges

2. Improve Customer Experience

• Personalize product recommendations
• Enhance website performance and user experience

3. Marketing & Communication

• Send promotional emails, offers, newsletters, and updates (you may opt out anytime)
• Respond to inquiries and provide customer support

4. Security & Fraud Prevention

• Verify account activity
• Prevent unauthorized access or fraudulent transactions
• Comply with legal and regulatory obligations

Sharing Your Information

We do not sell your personal information. However, we may share your information in the following situations:

1. Service Providers

With trusted third-party partners such as:

• Payment gateways
• Shipping & courier companies
• Marketing and analytics tools
• Website hosting providers

2. Legal Requirements

Your information may be disclosed to comply with:

• Applicable laws
• Law enforcement requests
• Protection of our rights or prevention of fraud

3. Business Transfers

If Noor-e-Zaib Jewelry is involved in a merger, acquisition, or asset transfer, customer information may be transferred accordingly.

Security of Your Information

We use industry-standard security measures to protect your personal information. However, no online platform can guarantee 100% security. We continuously work to safeguard your data but cannot guarantee complete protection.

Your Choices

1. Account Information

You can update or correct your profile anytime through your account dashboard.

2. Communication Preferences

You may unsubscribe from promotional emails by clicking “Unsubscribe” at the bottom of any email.

3. Cookies

You may block or delete cookies in your browser settings, but this may affect website functionality.

Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe a child has provided information, please contact us immediately.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services after changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Noor-e-Zaib Jewelry
Email: info@noorezaib.com
Phone: 0324-4441984
Address: 48 Commercial Plaza, Cavalry Ground, Lahore

Your Consent

By using our website and Services, you agree to the collection and use of your information as described in this Privacy Policy.

Thank you for trusting Noor-e-Zaib Jewelry with your information. We are committed to protecting your privacy and providing a safe, secure shopping experience.